Return policy

 

The product, together with its package, can be returned within 30 days, provided that it has not been used and the shipping and customs duty costs are at the expense of the customer, or an exchange can be made at the expense of the customer.

For exchange/return, you can create a request by sending the reason for the exchange/return and the photo of the product via our e-mail address newmeplaza@gmail.com.

You must notify the return requests of the products received within 8 hours at the latest. Requests exceeding 8 hours after delivery are not processed. When the cargo returns to our warehouse due to the inaccessibility of the customer, the responsibility of tracking belongs to the customer. You should contact us at our e-mail address newmeplaza@gmail.com for the cargo returned to our warehouse. The waiting period of the products kept in the warehouse is 7 working days. The customer cannot request a refund for the order kept in the warehouse for more than 7 business days.

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